Falcon Property have been awarded the Gold Award for Sales in 2022 (PL4) by the British Property Awards.
The British Property Awards recognise estate agents by independently assessing 25 different criteria's sometimes overlooked by consumers. The British consumer has never had a wider choice of estate agents, not to mention the relatively recent addition of the online agent and so it can prove a monumental task when deciding which estate or letting agent to work with. Many consumers invite three or more agents out to their property and make their judgement based on the valuation price, the agents fee or whether they bond with one of the agents.
The British Property Awards where established to help consumers trying to make an informed decision on which Estate Agent or Letting Agent to consider working with. The industry as a whole can sometimes be portrayed in a negative light, however, these awards are awarded after numerous mystery shopping has been carried out on the agent. In addition to the mystery shopping, the online presence of each agent is observed, this includes how a property is presented, such as the quality of the photography, the property description, social media promotion, the agent's website and more.
After this information had been fully considered, the judging team creates a shortlist of three agents. The final round of judging involves a more in depth mystery shop, after which, once a clear winner has been established, the said agent is awarded.
We are absolutely delighted to have been awarded this award. It's credit to our fantastic team for their hard work, continued excellent levels of customer service and marketing that we offer to all of our clients.
Falcon Property recently scooped two separate accolades at the Experts in Property Awards 2021.
With the ceremony held via Zoom, the Experts in Property Awards 2021 was well-attended by its member agencies across Cornwall, Devon, Dorset, Somerset and Bristol and celebrated what was most important in agency in 2021, majoring on training, online marketing and community involvement.
Falcon won two awards across the seven awards categories.
Best Trained Agency Staff
The first Falcon award was a Silver win in the Training category. The Experts in Property network provides an extensive training programme on all aspects of agency, with some of the industry’s top trainers. This award is for the agencies with a major focus on training for all staff members, placing them among the best in their field, in legislation, best practice and all aspects of marketing, selling and letting homes.
Customer Service – Falcon Property
And the second proves the Falcon team’s dedication to client satisfaction, being crowned top of the crop with a Gold in Customer Service. This award was based on analysis of ratings and feedback from several sources and Falcon stood out as a true customer services champion.
The feedback on the well-known independent reviews platform, Feefo scores Falcon with a fantastic 4.9 out of 5 from 198 reviews. Words most commonly used to describe the Falcon team are professional, friendly, efficient, informative, supportive and probably the most common – excellent. The reviews speak for themselves. This is just a handful:
“Best estate agent I've dealt with (for buying and selling) - friendly, no pressure, keeping us up to date and going the extra mile.”
“Just the best. Six weeks to sell my property from going on the market to completion day!! Can't get better than that. All the staff are professional, thoughtful, and efficient. I'm not surprised they have the lion share of the market."
“We sold our property though Falcon and can’t rate them highly enough. The sale wasn’t straight forward but Jennifer and Claudia were brilliant at keeping us updated. Nothing was too much trouble. Efficient and very professional, a pleasure to deal with.”
“I’d definitely be very happy to buy from Falcon in the future, they were the best thing about the buying process, apart from the house of course!”
“Exceptional service – highly recommend. Really impressed with the service from start to finish. Our sale/purchase had several hurdles all of which were overcome. Would highly recommend.”
“The quality of service from start to finish was impeccable. Every piece of information was communicated in a timely professional manner, with excellent advice given through the whole process. Would happily recommend and use again.”
“Amazing. Every single member of staff at Falcon goes above and beyond to help. I couldn't be happier with the service received, and the value for money. I wouldn't want to go anywhere else.”
“Thorough, professional and supportive at every step of the way. I have had the privilege of buying and selling several times through Falcon now and I would recommend to everyone!”
Falcon are passionate about property and having first opened the doors back in 1990 they are Plymouth's longest established estate agent. Falcon are a member of the Experts in Property which is a network of independent estate agents with offices throughout the Southwest, all working together to sell more homes for clients.
THINKING OF SELLING???
To arrange a free property valuation or to discuss any property-related matter, call the Falcon team on 01752 600444 or pop into the office on Mannamead Road in Plymouth for what will most likely be the best FREE cup of coffee you will get.
We are looking for a new member of staff to show prospective buyers around some of our lovely properties.
Could this be you? It is not a full-time position.
The successful applicant would be self-employed and be able to help on Saturdays and on some days in the week when we are busy.
You would be part of our 'Pool' of viewing personal, called upon when needed.
8 Mannamead Road